Complaints can also be filed at the headquarters of the Institute orally for the record. In such a case, the person accepting the complaint shall prepare a protocol, which shall be signed by the complainant and the person accepting the complaint. <\/p>

1. Complaints\/appeals should include data identifying the reporting person or organization and data identifying the subject of the complaint\/appeal, otherwise they will be left unprocessed.<\/li>
2. Complaints\/appeals should relate to activities implemented by Lukasiewicz – PIMOT.<\/li>
3. The complaint\/appeal is subject to registration, of which the applicant is informed. Once the complaint\/appeal is registered, the complaint\/appeal investigator shall analyze the complaint\/appeal and respond within 14 days about its validity and the course of further proceedings (if necessary). <\/li>
4. The complaint\/appeal is handled by a person not involved in the subject matter of the case.<\/li>
5. The resolution of the complaint\/appeal should take place within 30 days of its receipt, unless the concluded agreement on the subject of the complaint\/appeal provides otherwise.<\/li>
6. If justified, the complainant\/appealer is informed of the reason for the extension of the time limit.<\/li>
7. The decision to accept or reject a complaint\/appeal shall be made by the Director of Lukasiewicz – PIMOT or other authorized person in the Lukasiewicz – PIMOT management system.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

   Complaints and appeals COMPLAINT\/CALL – an expression of dissatisfaction by any person or organization to which a response is expected. Process description: Complaints\/appeals can be filed: By traditional mail (\u0141ukasiewicz Research Network – Industrial Automotive Institute, 55 Jagiello\u0144ska Street, 03-301 Warsaw). By email(sekretariat@pimot.lukasiewicz.gov.pl). Complaints can also be filed at the headquarters of the Institute orally […]<\/p>\n","protected":false},"author":207,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","inline_featured_image":false,"footnotes":""},"class_list":["post-61663","page","type-page","status-publish","hentry"],"acf":{"page_icon":null},"publishpress_future_action":{"enabled":false,"date":"2026-10-12 18:06:44","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/pages\/61663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/users\/207"}],"replies":[{"embeddable":true,"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/comments?post=61663"}],"version-history":[{"count":1,"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/pages\/61663\/revisions"}],"predecessor-version":[{"id":61664,"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/pages\/61663\/revisions\/61664"}],"wp:attachment":[{"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/media?parent=61663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}