{"id":61663,"date":"2025-06-27T12:19:38","date_gmt":"2025-06-27T10:19:38","guid":{"rendered":"https:\/\/pimot.lukasiewicz.gov.pl\/complaints-and-appeals\/"},"modified":"2026-04-23T11:12:20","modified_gmt":"2026-04-23T09:12:20","slug":"complaints-and-appeals","status":"publish","type":"page","link":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/complaints-and-appeals\/","title":{"rendered":"Complaints and appeals"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"61663\" class=\"elementor elementor-61663 elementor-49109\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a44ad4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a44ad4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-730996b\" data-id=\"730996b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d0e837 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7d0e837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints and appeals<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-900a5a5 e-flex e-con-boxed e-con e-parent\" data-id=\"900a5a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53c5c14 elementor-widget elementor-widget-text-editor\" data-id=\"53c5c14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>COMPLAINT\/CALL <\/b>&#8211; an expression of dissatisfaction by any person or organization to which a response is expected.<\/p><p><strong>Process description:<\/strong><\/p><p>Complaints\/appeals can be filed:<\/p><ul><li>By traditional mail (\u0141ukasiewicz Research Network &#8211; Industrial Automotive Institute, 55 Jagiello\u0144ska Street, 03-301 Warsaw).<\/li><li>By email<a href=\"mailto:instytut@pimot.lukasiewicz.gov.pl\">(sekretariat@pimot.lukasiewicz.gov.pl)<\/a>.<\/li><\/ul><p>Complaints can also be filed at the headquarters of the Institute orally for the record. In such a case, the person accepting the complaint shall prepare a protocol, which shall be signed by the complainant and the person accepting the complaint. <\/p><ol><li>Complaints\/appeals should include data identifying the reporting person or organization and data identifying the subject of the complaint\/appeal, otherwise they will be left unprocessed.<\/li><li>Complaints\/appeals should relate to activities implemented by Lukasiewicz &#8211; PIMOT.<\/li><li>The complaint\/appeal is subject to registration, of which the applicant is informed. Once the complaint\/appeal is registered, the complaint\/appeal investigator shall analyze the complaint\/appeal and respond within 14 days about its validity and the course of further proceedings (if necessary). <\/li><li>The complaint\/appeal is handled by a person not involved in the subject matter of the case.<\/li><li>The resolution of the complaint\/appeal should take place within 30 days of its receipt, unless the concluded agreement on the subject of the complaint\/appeal provides otherwise.<\/li><li>If justified, the complainant\/appealer is informed of the reason for the extension of the time limit.<\/li><li>The decision to accept or reject a complaint\/appeal shall be made by the Director of Lukasiewicz &#8211; PIMOT or other authorized person in the Lukasiewicz &#8211; PIMOT management system.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints and appeals COMPLAINT\/CALL &#8211; an expression of dissatisfaction by any person or organization to which a response is expected. Process description: Complaints\/appeals can be filed: By traditional mail (\u0141ukasiewicz Research Network &#8211; Industrial Automotive Institute, 55 Jagiello\u0144ska Street, 03-301 Warsaw). By email(sekretariat@pimot.lukasiewicz.gov.pl). Complaints can also be filed at the headquarters of the Institute orally [&hellip;]<\/p>\n","protected":false},"author":207,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","inline_featured_image":false,"footnotes":""},"class_list":["post-61663","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-04-30 16:27:35","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/pages\/61663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/users\/207"}],"replies":[{"embeddable":true,"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/comments?post=61663"}],"version-history":[{"count":1,"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/pages\/61663\/revisions"}],"predecessor-version":[{"id":61664,"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/pages\/61663\/revisions\/61664"}],"wp:attachment":[{"href":"https:\/\/pimot.lukasiewicz.gov.pl\/en\/wp-json\/wp\/v2\/media?parent=61663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}